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TERMS & CONDITIONS

The company ROOTPURE MARKETING PRIVATE LIMITED is engaged in the business of selling/marketing the products either manufactured by itself under its own trademark and also of the renowned and branded companies under the agreement as a Licensee of their respective trademark which are displayed on its website www.rootpure.com through online on or below the MRP as mentioned therein.

Consideration/buy-back policy/cooling-off period

Please note that the Company is charging only for its products (the cost is inclusive of all taxes) and paying the taxes as per the Govt. rules.

There is clear cut policy of our company with regard to the buy-back for the goods / products which are of currently marketable being sold to the intending customer at their request at reasonable terms. It is specifically stipulated and notified hereby, on behalf our company that every customer shall be entitled to have a reasonable buy-back policy which has been evoked by our company, where a customer within period of 30 days from the date of delivery of the products / goods by our company is entitled for a full refund or buy-back guarantee on reasonable commercial terms as mutually agreed between the customer and our company subject to without any damage / alteration / physical loss being caused to the product and same would be of marketable value.

Force Majeure.

It is expressly understood by both the parties here that any act of God or force majeure, that include, but is not limited to, natural disaster, war, technical failures and operation of Law / Government Policies that may prevent the due performance of any of the obligations under this Agreement, or under any Terms / Conditions / Subsidiary Agreement that may form an integral part of this Agreement, will not be construed as failure to perform the contract by either of the parties hereto. However, it is clarified that the party, so affected will take all possible steps towards normal performance of obligations under this Agreement, as soon as possible. No party will be responsible for any loss due to the other party, in these circumstances.

Privacy Statement

(a) Customer hereby agrees that the Company is entitled to ask for personal information, login Id and password etc at any stage in the course of the use of Product and Services contemplated under this Agreement

Refund Policy

We stand behind the quality of Rootpure products. Rootpure stands behind the quality of it's products and guarantees Customers satisfaction.

If for any reason Customers are not completely satisfied with the products, Customer may return it within 30 days of purchase for a refund as per the terms of the Returns Policy.

The refund policy is applicable only for products in marketable condition, accompanied with an invoice. This policy does not apply to products that have been intentionally damaged or misused. It is incumbent upon Rootpure Direct Sellers/Customers to follow the Customer Product Refund Policy in letter and spirit.

Rootpure Returns Policy for Direct Sellers/Customers: Direct Sellers/Customers may return the products within 30 days of purchase as follows:

• If the product is in marketable condition and is returned within 30 days of invoice date accompanied by original invoice full refund will be given.
• If the product is in marketable condition and is returned within 30 days of invoice date not accompanied by original invoice refund after deduction of Taxes levied will be given.
• If the product is in Unmarketable condition and is returned within 30 days of invoice date refund value will be assessed by Returns officer and appropriate value will be given.

Marketable refers to products that are unopened and sealed. Unmarketable are products, which have been partially used/opened.