Orders may be placed online on website, and delivered by courier either from our head office or stock
point. Details are given below:
Home Delivery or Other Shipping Address orders can be placed on Rootpure pvt.Ltd. website. i.e
Payment mode options for these orders can be :
- Orders placed at Office: Net banking, Debit Card or Credit Card or other modes as may be interpolated from time to time.
- Orders placed at Website: Credit Card, Debit Card, Net banking or other modes as may be interpolated from time to time.
HOME DELIVERY SCHEDULE:
Standard Locations- Serviceable by Courier-
Delivery orders will be delivered within
- 7 working days after the payment has been received and credited.
- Non Standard Locations – Serviceable by Speed Post/ Surface
- Village and Post Office: 12 working days after the payment has been received and credited.
HOME DELIVERY ORDERS DELIVERY FEES:
Rs. 100 will be charged per invoice in case of home delivery, if any one picks his/her product from our
stock point, then delivery charges will be Nil.
Rootpure Customer Product Refund Policy
We stand behind the quality of Rootpure products.
Rootpure stands behind the quality of it's products and guarantees Customers satisfaction.
If for any reason Customers are not completely satisfied with the products, Customer may return it within 30 days of purchase for a refund as per the terms of the Returns Policy.
The refund policy is applicable only for products in marketable condition, accompanied with an invoice.
This policy does not apply to products that have been intentionally damaged or misused. It is incumbent upon Rootpure Direct Sellers to follow the Customer Product Refund Policy in letter and spirit.
Rootpure Returns Policy for Direct Sellers: Direct Sellers may return the products within 30 days of purchase as follows:
- If the product is in marketable condition and is returned within 30 days of invoice date accompanied by original invoice full refund will be given.
- If the product is in marketable condition and is returned within 30 days of invoice date not accompanied by original invoice refund after deduction of Taxes levied will be given.
- If the product is in Unmarketable condition and is returned within 30 days of invoice date refund value will be assessed by Returns officer and appropriate value will be given.
- Marketable refers to products that are unopened and sealed.
Unmarketable are products, which have been partially used/opened.
- The Rootpure Direct Seller must return the product(s) to our head office or stock point personally or by courier.
- Period of return for products is calculated as the number of days from the Invoice Date, to the date of receipt at the Rootpure Office.
- Condition refers to the condition in which the stock is received back from the Rootpure Direct Seller as a return. The product can be 'marketable' or 'unmarketable' depending on the condition of the returned stock as assessed by the Returns executive at the Rootpuredispatch and Delivery office and at stock point.
- PV/ BV adjustment of Products returned shall be processed in the same Payout. Total PV/ BV of the returned products will be deducted from the returning Direct Sellers account.
- The Product Return Policy does not apply to open packs of literature and videos or other sales and marketing aids.
- Total returns cannot exceed the quantity appearing on the Invoice.
If customers return products directly to Rootpure, PV / BV adjustment shall be done from the Direct Sellers payout account & any excess amount paid shall be recoverable from the Direct Seller.
OUR PRIVACY AND POLICY
Thank you for visiting our website. As used in this privacy statement, the terms “our”, ”we” and “us” refer
Rootpure Marketing Pvt. Ltd. uses and protects any information that you give us when you use this
website. Rootpure is committed to ensuring that your privacy is always protected. Should we ask you to
provide certain information by which you can be identified when using this website, then you can be
assured that it will only be used in accordance with this privacy statement.
What Information We Collect and How We Use It
The information that we collect on our website comes under two general categories-
- Personally Identifiable Information
- Aggregate Information
1. Personally Identifiable Information
This refers to information that lets us know who you are or things specifically about you.
You can browse our website without sharing any Personally Identifiable Information. If you want to
register with us as a distributor or place an order, you may voluntarily provide your Personally Identifiable
Information (name, address, email address or telephone number) to be shared with a registered
Rootpure distributor for the purpose of assisting you with registration and order placement. We might
also maintain a record of your contact information to help us provide better services in case you contact
When you place an order on our website, Personally Identifiable Information (such as name, contact info,
order info, credit card and other transaction info) will be collected for the purpose of processing and
delivering your order. We may also provide certain necessary order details to our shipping partners to
complete the delivery of the order.
C. Credit Card Storage
The Credit Card Information collected for online shopping is used only to process payments for the orders
and, is not retained on our website.The information is securely transmitted to the bank, and we store
only the reference number and amount paid information provided by the bank.
D. Surveys and Promotions
You may voluntarily provide Personally Identifiable Information to participate in occasional surveys, user
polls or to answer questionnaires. This information is used by us to better our products and services. We
may also use this information to provide you marketing and promotional material. If you do not wish to
receive any such material, you can adjust the setting for the same through a link provided in the email
communication or send us an email at: firstname.lastname@example.org
We may collect the following sensitive personal data from you:
Password for accessing our site
Payment information (e.g bank account or credit cards numbers)
We may collect other personal data in exceptional circumstances only. If we do need to process such
personal data about you , we will make sure that there is the valid legal basis for doing so ( e.g your
2. Aggregate Information
This refers to information that does not distinguish you as a particular individual. This information
includes your browser and operating system type, your IP address, URL (Uniform Source Locator) of the
website that directed you to our site and any search terms you enter on our site. Such information is
aggregated by our web server to monitor the activities on the site and evaluate its performance. This
helps us improve the features and functions on the website to provide you a satisfactory user experience.
We might compile, publish, store, collect, promote, disclose or use any Aggregate Information. We
generally do not correlate any Personally Identifiable Information with Aggregate Information. In case we
do this, it will be protected as per the terms mentioned for Personally Identifiable Information in this
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or
disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and
secure the information we collect online. It is your sole responsibility to safeguard the password created
for your online account. In case you suspect that your password has been compromised, contact
Rootpure Marketing Pvt. Ltd as soon as possible. Since your Distributor ID and account password are
specific to you, you take full responsibility for any and all activity conducted on our site with your ID and
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you
agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a
particular site. Cookies allow web applications to respond to you as an individual. The web application
can tailor its operations to your needs, likes and dislikes by gathering and remembering information
about your preferences. We use traffic log cookies to identify which pages are being used. This helps us
analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We
only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you
find useful and which you do not. They also help online retailers to keep track of a user’s electronic
shopping cart before completing a purchase. A cookie in no way gives us access to your computer or any
information about you, other than the data you choose to share with us. We have to use cookie-based
authentication to identify you as a registered distributor or send cookies to your computer to support
personalized features on our website like your country and language codes as well as shopping and
browsing functions. You can choose to accept or decline cookies. Most web browsers automatically
accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may
prevent you from taking full advantage of the website.
Use of Third-Party Media and Research Companies
We may use third-party media and research companies to place ads for us on websites of other parties.
Our site may also run third-party ads for specific Merchants and Service Partners with whom we link.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to
leave our site, you should note that we do not have any control over that other website. Therefore, we
cannot be responsible for the protection and privacy of any information which you provide whilst visiting
such sites and such sites are not governed by this privacy statement. You should exercise caution and
look at the privacy statement applicable to the website in question.
Children’s Privacy Protection
Our website neither targets nor is intended for children below the age of 18. Personally Identifiable
Information will not be collected from children on purpose and if we discover such data on our site, the
same will be deleted.
Changes To This Statement
submitting any Personally Identifiable Information at our site. By using our Site, you acknowledge
acceptance of this Privacy Statement in effect at the time of use.
Controlling your Personally Identifiable Information
We try our best to ensure that the Personally Identifiable Information we collect on our site is current,
accurate and complete. You may choose to restrict the collection or use of your Personally Identifiable
Information in the following ways:
Intellectual Property and Use of content on the Rootpure Website
The Rootpure Website (www.rootpure.com) and the content on the same are protected by intellectual
property rights, including copyrights, trade names and trademarks, including the name ‘Rootpure’ and the
Rootpure logo, and are owned by RootpureMarketing Private Limited (“Rootpure”) or used by
Rootpureunder a license or with permission from the owner of such rights. The content protected by such
intellectual property rights includes the design, layout, look, appearance, visuals, photographs, images,
articles, stories and other content on the RootpureWebsite.
The content on the Rootpure website may only be reproduced, distributed, published or otherwise used
only after prior written consent of Rootpure.
© 2020 Rootpure Marketing Private Limited | All rights reserve