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Shipping Policy

Orders may be placed online at our E-commerce website www.rootpure.com or picked up from the company office and / or from any of the shopping outlets (stores). Details are given below:

PICKUP FROM OFFICE OR SHOPPING OUTLET (STORES):

Pickup orders can be placed at any of the outlets(stores). Payment options for Pickup Orders can be Credit Card, Debit Card, Net Banking and by wallets etc. Pickup hours for all Outlets(stores) are:

  • Monday to Saturday 10:00 a.m. - 06:00 p.m.

  • Sunday (Closed)

    Please refer to website www.rootpure.com for updated information.

HOME DELIVERY

Home Delivery orders can be placed through our website www.rootpure.com only.


Payment:

Payment mode options for these orders can be:

  • Online orders: Through payment gateway by Credit Card, Debit Card, Net Banking and by wallet etc.

Home Delivery Orders Delivery fees:

Please refer to the website www.rootpure.com for more details on Delivery fees. The shipments are in perfect condition when the carrier takes possession of the same. By signing “received” on the delivery note, the recipient(s) acknowledges that the order was received in satisfactory condition. Do not sign in the event of damages or product shortages. Hidden damages discovered after the carrier has left and all other discrepancies must be notified within twenty-four (24) hours of receipt of shipment. Failure to notify about any shipping discrepancy or damage to Rootpure Marketing Private Limited within twenty-four (24) hours of receipt of the shipment shall be considered deemed acceptance of the products. Orders placed are typically shipped the very next business day. Orders placed on Saturday will be shipped on the following Monday. Delivery time will vary according to the location of customers . The average time for delivery is in between 5 -7 working days. Delivery of the products may not possible on Sundays or on major holidays as per the policy of the delivery partner.

Delivery of the Product

  • There are various delivery models for delivery of purchased Product to the Customers , as decided by Rootpure Marketing Pvt. Ltd. The risk and responsibility of any damage, loss or deterioration of the Products during the course or delivery or during transit shall be of Rootpure Marketing Company not of the customer . Rootpure Marketing Pvt. Ltd. Ensures that the Products are being delivered to the customers are not faulty and are exactly the same Products which are listed and advertised on the Website and all descriptions and specifications are same as provided on the Website.

  • Customer's shipping address, pin code is verified by the database of Website before they proceed to pay for their purchase. In case the order is not serviceable by logistic service providers or the delivery address is not located in the given pin code area, Customer may provide an alternate shipping address on which the Product can be delivered by the logistics service provider.
  • Customers shall be bound to take delivery of the Products purchased by him/her. If any Customers neglects or refuses to accept the delivery of the Products ordered by him/her, the Customers may be liable to Rootpure Marketing Pvt. Ltd. for such non-acceptance of products. Rootpure Marketing Pvt. Ltd. at its own discretion may call up the customers to evaluate the reason of non-acceptance of the product. The decision of Rootpure Marketing company would be final and binding on whether to redeliver or initiate refund process as per the refund policy.
  • The title in the Products and other rights and interest in the Products shall directly pass on to the customers from Rootpure Marketing company. The risk or loss After delivery of goods/Product and after full payment of the Product will be borne by the customer.
  • Before accepting delivery of any Product, the Customer shall reasonably ensure that the Product's packaging is good condition and is not damaged or tampered.

Governing Law

  • Any dispute in between customer and Rootpure Marketing company, arising on any issue by this policy, shall be referred to the sole arbitrator (appointed by the company) and same shall be adjudicated by such Arbitrator as per provisions of Arbitration Conciliation Act, 1996. However, all proceedings shall come within the jurisdiction of Delhi Courts only and such arbitration proceedings shall be held in District courts of Delhi only.
  • The final decision of the Arbitrator would be binding upon both the parties. Any breach of this covenant by the Customer will make him liable for damages and legal costs to the Company.

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